Privacy Policy
At CaseHub.pk, we respect your confidentiality. We do not sell, rent, trade, or distribute your personal contact information to any third-party marketing firms under any circumstances.
1. Information We Collect
To process your orders accurately and provide prompt customer assistance, we collect the following essential information:
- Order Fulfillment Details: Recipient full name, physical delivery address (house/office number, street, city, province), active Pakistani mobile phone number, and optional email address.
- Technical & Analytical Information: Browser type, operating system, IP address, device model, and pages browsed, collected anonymously to improve website speed and mobile responsiveness.
- Communication Logs: Messages, feedback, or warranty inquiries sent through our WhatsApp hotline, contact forms, or email support.
2. How Your Information Is Used
We use your personal data exclusively for legitimate operational purposes:
- Printing courier delivery waybills and dispatching your parcels via licensed courier partners.
- Sending real-time order tracking links and delivery status alerts via SMS and WhatsApp.
- Confirming order details for Cash on Delivery (COD) bookings to ensure address accuracy.
- Facilitating prompt refunds, replacements, and customer service claims under our 7-day guarantee.
3. Data Sharing & Third-Party Disclosure
We never sell customer databases. Your delivery information is shared only with trusted logistics partners (Trax, TCS, Leopards) strictly for the purpose of doorstep parcel delivery. These providers are bound by strict contractual confidentiality agreements.
4. Security & Encryption
Our platform utilizes industry-standard 256-bit SSL (Secure Sockets Layer) encryption to secure data transmissions between your browser and our servers. Administrative access to customer order databases is strictly restricted to authorized logistics and support personnel.
5. Cookies Policy
CaseHub.pk utilizes lightweight browser cookies to maintain your shopping cart contents, store recently viewed phone models, and preserve active session preferences. You may disable cookies in your web browser settings at any time without restricting your ability to browse products.
6. Your Rights & Data Deletion Requests
You have the full right to review, update, or request the permanent deletion of your customer information from our database. To request account or order data deletion, please contact our Data Protection representative at privacy@casehub.pk or message us on WhatsApp at +92 300 1234567.